Diamond IT Solutions offers its customers all-embracing services. Whether it is a single notebook or a complex data center with high availability, Diamond IT Solutions has it all. You can find more information under our services or in a personal conversation (contact).
Our Service Level Agreements (SLAs) are customized to meet the needs and requirements of each project or customer. We believe that no "one-size-fits-all" solution can cover all projects. Therefore, we sit down with each customer in detail to develop specific SLAs that meet their unique requirements. We want to ensure that our customers are satisfied with the SLAs they agree to and receive the best support possible.
Our pricing for IT services is flexible and based on the specific requirements and scope of the project. Costs can be influenced by various factors, including the type of services, the scope of the project, and the resources required. We offer customized solutions to ensure that our clients pay only for the services they need. We are happy to provide an individual consultation to create a customized proposal that meets your needs and budget.
Yes, we offer comprehensive training and support for the introduction of new technologies or systems. We not only support you during implementation, but are also available to answer any questions you may have throughout the process.
Yes, we offer proactive maintenance and regular system updates as part of our services. The security and performance of your systems are of paramount importance to us. Our proactive maintenance aims to minimize downtime and ensure that your systems are running efficiently and safely.
Upon request, we are happy to provide regular reporting on the performance and status of your IT systems.
Yes, there are certain restrictions or limitations on the use of our IT services.
We are currently in the development phase with our company and are continuously expanding our services. We are committed to expanding our services and customer base. We invite you to contact us so that we can learn more about you and your needs. Together we can explore opportunities for successful cooperation and develop customized solutions.
As a payment method we offer our customers the possibility of bank transfer. All terms of payment can be found in our General Terms and Conditions. (Paragraph 12.)
Our IT service is primarily aimed at small to medium-sized businesses. With extensive experience in customer projects that have both local and international scope, we are able to assist you with projects worldwide. Our expertise is based on working with international companies that have offices on every continent. At the same time, we adapt our expertise and services to companies of different sizes and industries. We aim to provide our customers with first-class service and tailored solutions, regardless of their size or location.
We will be happy to provide you with comprehensive documentation describing in detail the services provided as well as the scope of services provided as part of the project. With this documentation you can read and understand all relevant information.
Our cooperation with external service providers and suppliers is flexible and customer-oriented. We adapt to them and work together to find solutions.
Our flexibility in scaling your IT systems is a key part of our service offering. We design your infrastructure from the outset so that it can grow easily with the changing requirements of your business. As a result, we minimize the need for extensive and costly changes to your IT infrastructure. Instead, we build on a stable foundation that can be easily and efficiently expanded over time. This allows you to adapt to changing requirements and be prepared.
Yes, if you are registered with us as a partner company, we offer you a service status page where you can check and add your current service cases. We will also inform you whenever major changes or maintenance work is due on your IT systems. The way of communication is done by the previously communicated and defined method.
We offer comprehensive technical support tailored to the full range of your IT needs. Our servicesrange from individuals to larger IT infrastructures. With us, you can rely on a wide range of support services. In order to clarify your individual requirements and find a customized solution, we cordially invite you to a personal meeting (contact).
As a business customer, we offer you the opportunity to become a partner of Diamond IT Solutions. This partnership allows you not only to easily report service cases, but also to monitor the status of these cases in real time. In addition, you will be assigned a dedicated contact person who will be happy to receive your requests and provide you with the best possible support in case of problems or outages. We value our partnership with you and want to ensure that your communication and support experience is smooth and efficient.
Diamond IT Solutions is in the growth phase, during which we are working hard to continuously improve our services. As a rule, you can count on answers to your support requests within 24 hours or less. We make every effort to contact you immediately in case of urgent concerns and to find solutions to your inquiries. Your concern is important to us and we are continuously working on optimizing our support processes to provide you with the best possible service.
An online chat function is currently under development and will soon be available for you. However, as a partner company, you already have the option of using our helpdesk with ticket system. This allows you to conveniently enter support requests and track the progress of your requests.
Our services and support requests are supported in German and English. We strive to handle your requests efficiently and to your satisfaction in both languages.
Feel free to forward any change requests or suggestions for improvement to us. We greatly appreciate your feedback and ideas. Please contact us by email at info@diamond-its.de and describe your request in detail. We will carefully review your requests and strive to implement your concerns in the best way possible. Your opinion is important to us and contributes to the continuous development of our services.
Of course, we are open to your feedback and actively participate in solving problems. Your satisfaction and smooth cooperation are important to us. If you have any problems or concerns, please do not hesitate to contact us. We are at your disposal to find solutions together.
Let's get to know each other. To build a good long-term business relationship between our companies, the first step is to get to know each other better. Likewise, communication with each other is essential for successful cooperation. We are happy to offer you the opportunity to get to know us personally or via video chat. In the future we will build on and strengthen this communication and trust. It is very important to us that you are satisfied with our services. We hope for your feedback, be it positive or just dissatisfaction and criticism. We would like to develop continuously and for this purpose your opinion is very important. Your trust is of utmost importance for us.
